Terms And Conditions
- Age limits - Every inflatable and bouncy castle has an age limit, so please note the limit in the description text of the castle you wish to hire. Most inflatables have an age limit of 12 unless stated otherwise. No adults are allowed on our inflatables as they are not designed or manufactured for adult use.(Apart from the XL 15x15ft castle).
- Damage - You are responsible for any damage to our castle, please remember to remove shoes and jewellery. Keep silly string away from our inflatable, it WILL stain it. Also party poppers once wet release their colour and stain the inflatable causing hundreds of pounds of damage. Keep dogs away from the inflatable at all times.
You will be charged if any damage occurs whilst the inflatable is in your care.
If the castle is deemed dirty on collection you may be charged a cleaning fee. If the castle does get dirty, please clean with a towel before collection (warm water helps)
- Responsibility - By agreeing to our online booking terms, you (the customer) are responsible for safe play and except liability for any injury occurring under your supervision. If you need advise on how to supervise a bouncy castle, please get in touch. You must have a responsible adult supervising at all times making sure the children adhere to the safety leaflet which is available to download on our safety page. The main 3 rules to lower the risk of injury are - Never overcrowd the inflatable (Maximum of 6 children on an 11ft x15ft castle or castle with a side slide). Never let children climb the walls or on top of slides. Never let children bounce on the front step.
- Indoor - Castles can be hired out to public buildings (churches, schools, community halls etc.) as we are fully insured. Please make sure there is adequate room. If unsure, ring us and we may be able to advise as we have been to most venues in Sheffield, Rotherham and Chesterfield. We use sand bags to stop the castle from bouncing around. Find your nearest venue to hire.
- Outside - Please make sure all garden items such as garden toys, swings, slides, rubbish etc. are removed from the area where the castle is to be sited. We will refuse a set up on muddy gardens so if unsure please send us an image via our Facebook page or email.
- On concrete/tarmac - Sorry we can't set up on concrete or tarmac.
- Block paving/slabs - We can not set up on block paving
- Artificial grass - Please note, we can peg through just as we would with grass but alternatively we can attach straps to fixed objects such as a fence posts. A photo of your garden will be required for artificial grass.
- Access - Please make sure that there is suitable access to your site (garden or venue). The castles are extremely heavy/large and require a sack barrow to transport them. Access through gates, passages and entrances must be over 70 cm wide (80-90 cm for the pirate ship, Discos and slides). Please state if there are any steps. Some castles cannot go through houses or be transported over steps due to their weight.
- Weather conditions - If a light shower is due, we will give you a call the day before to make sure you’d still like the inflatable. If we arrive and it’s raining (lightly) you’ll still have the option to cancel but will need to pay 20% of the value to cover wages. If heavy rain is due, then unfortunately we'll need to cancel the evening before (any deposit will be refunded)
- Deposits - If you have paid a deposit and cancel within 2 weeks of your party, you will lose your deposit. You may move your party to another date within 1 month. Booking a castle prevents it from being hired to somebody else, so if you cancel we actually lose possible bookings. If you have not paid a deposit you will still need to pay 20% of the product value.
Please get in touch below if you have any questions, as it’s better to be safe than sorry.
- Contact us
- Facebook
- WhatsApp the mobile below(if you need to send a site picture)
- Text: 07902989694
- Call: 01142367736